2026 Case Mgmt Boot Camp: Roles, Models, and Best Practices




Building a Modern Case Management Department 
The final session examines the evolving roles of RN and social work case managers and how these roles fit into contemporary case management models. Participants will explore specialty roles, department structures, and strategies for developing a modern case management framework that supports quality care and operational success.

Objectives
  • Describe the different skill sets and roles of RN case managers and social work case managers.
  • Review specialty case management roles and determine new or updated roles for your contemporary case management department.
  • Understand the evolution of case management models.
  • Identify the best model to ensure a contemporary case management department.

Who Should Attend
Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Personnel, Joint Commission Coordinator, Medical Records, Quality Improvement personnel, Risk Manager, Legal Counsel.

Faculty
Toni Cesta, Ph. D, RN, FAAN is a founding partner of Case Management Concepts, LLC, a consulting company that assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, and onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the case management field.

Dr. Cesta has held positions such as Director, Vice President and Senior Vice President with leadership responsibilities for case management in acute care and community settings. She has been active in the research and development of case management for over 30 years.

She has presented topics on case management at national and international conferences and workshops. She has published extensively including the fourth edition of her book, “Nursing Case Management: From Essentials to Advanced Practice Applications,” the third edition of “The Case Manager’s Survival Guide: Winning Strategies in the New Healthcare Environment,” which won the AJN Book of the Year award, “Survival Strategies for Nurses in Managed Care,” and co-author of “Core Skills for Hospital Case Managers.” 
This speaker has no real or perceived conflicts of interest that relate to this presentation.

Registration Fee
$175 $150 for AHA Member Hospital Employees
AHA educational events are developed and provided for member hospitals and their employees. 
Not sure if your hospital is a member? CLICK HERE for a list of member hospitals.


How to Register
Employees of AHA member hospitals are able to log into the AHA website and register online. If you have never logged into the AHA website, please select "forgot password?" under the sign in box to set up a password for your email address that AHA has on file with your record.

Need help logging in? Please contact Laura Whitaker at (501) 224-7878 or lwhitaker@arkhospitals.org.

If you are not an employee of an AHA member hospital and would like to inquire about attendance, please contact Lyndsey Dumas, VP of Education, by email (ldumas@arkhospitals.org). Additional fees may apply if attendance is approved.


When: 05/14/2026, 09:00 AM - 11:00 AM
Where: WEBINAR

2026 Case Mgmt Boot Camp: Roles, Models, and Best Practices

2026 Case Mgmt Boot Camp: Roles, Models, and Best Practices



Building a Modern Case Management Department 
The final session examines the evolving roles of RN and social work case managers and how these roles fit into contemporary case management models. Participants will explore specialty roles, department structures, and strategies for developing a modern case management framework that supports quality care and operational success.

Objectives
  • Describe the different skill sets and roles of RN case managers and social work case managers.
  • Review specialty case management roles and determine new or updated roles for your contemporary case management department.
  • Understand the evolution of case management models.
  • Identify the best model to ensure a contemporary case management department.

Who Should Attend
Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Personnel, Joint Commission Coordinator, Medical Records, Quality Improvement personnel, Risk Manager, Legal Counsel.

Faculty
Toni Cesta, Ph. D, RN, FAAN is a founding partner of Case Management Concepts, LLC, a consulting company that assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, and onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the case management field.

Dr. Cesta has held positions such as Director, Vice President and Senior Vice President with leadership responsibilities for case management in acute care and community settings. She has been active in the research and development of case management for over 30 years.

She has presented topics on case management at national and international conferences and workshops. She has published extensively including the fourth edition of her book, “Nursing Case Management: From Essentials to Advanced Practice Applications,” the third edition of “The Case Manager’s Survival Guide: Winning Strategies in the New Healthcare Environment,” which won the AJN Book of the Year award, “Survival Strategies for Nurses in Managed Care,” and co-author of “Core Skills for Hospital Case Managers.” 
This speaker has no real or perceived conflicts of interest that relate to this presentation.

Registration Fee
$175 $150 for AHA Member Hospital Employees
AHA educational events are developed and provided for member hospitals and their employees. 
Not sure if your hospital is a member? CLICK HERE for a list of member hospitals.


How to Register
Employees of AHA member hospitals are able to log into the AHA website and register online. If you have never logged into the AHA website, please select "forgot password?" under the sign in box to set up a password for your email address that AHA has on file with your record.

Need help logging in? Please contact Laura Whitaker at (501) 224-7878 or lwhitaker@arkhospitals.org.

If you are not an employee of an AHA member hospital and would like to inquire about attendance, please contact Lyndsey Dumas, VP of Education, by email (ldumas@arkhospitals.org). Additional fees may apply if attendance is approved.
When
5/14/2026 9:00 AM - 11:00 AM
Where
WEBINAR