Regain control of the misunderstandings and misbehaviors that can destroy the cohesiveness of a leadership team. Whether the issue is medical errors, employee productivity, or patient satisfaction, adopt the approaches that correct broken promises, violated expectations, and bad behavior.
Objectives:
- Master face-to-face accountability conversations and motivate productive behavior without the use of positional power or coercion.
- Distinguish how to hold anyone accountable—no matter their role, rank, or temperament.
- Develop skills to maintain good relations while still managing tough situations and remaining focused on the real issues.
- Identify sources of organizational and personal conflict; artfully address and then manage the conflicts and disputes that impede goal achievement and quality patient outcomes.
- Design a well-planned and structured follow-up that includes good reporting practices to limit conflict and accusations.
3.0 Continuing Education Hours Applied For: ACHE Face-to-Face, Certified Professional Healthcare Quality Hours, Compliance Hours, Legal Education Credit, Nursing Contact Hours, and Risk Management Hours