This interactive session will engage hospital quality leaders through validation of the impact of COVID on the health care industry and on their organization’s quality and safety performance. How quality leaders can step firmly and confidently into their roles as leaders of influence to revitalize their organization’s quality and safety strategy will be reviewed. Specific application of the tenets of high reliability by quality leaders will be explored as tools of organizational engagement and refocusing will be discussed. Innovative strategies to deepen patient engagement in the organization’s quality and safety strategy and framework post-pandemic will also be identified.
Objectives:
• Discuss the impact of the pandemic on the organization’s quality and safety outcomes to create urgency for change.
• Describe the role of leaders in influencing restoration of safety practices through application of the key tenets of high reliability.
• Implement one innovative strategy to deepen patient engagement in the organization’s post-pandemic patient safety agenda.
1.5 Continuing Education Hours Applied For: ACHE Qualified Education Hours, Certified Professional Healthcare Quality Hours, Compliance Hours, Continuing Legal Education, Nursing Contact Hours, and Risk Management Hours
This session is sponsored by AHA Services, Inc.