What Happened? Patient Safety Case Studies




Risk Management Tips Through Case Studies 
This program will address common patient safety events that lead to patient harm. The session will discuss medical errors and the importance of a culture of safety.

Patient care errors typically result from human and process errors. This program will cover the diverse types of harm and common error-prone situations.

The session will cover five patient care cases including patient safety and risk management suggestions as applicable to the Centers for Medicare & Medicaid Services (CMS) Conditions of Participation (CoPs).
 
Objectives
  • Discuss data and statistics, including annual costs, regarding medical harm.
  • Recall the basic definitions of errors, adverse events, and negligence.
  • Describe patient safety and risk management techniques to identify and prevent recurrence of adverse events.

Who Should Attend
Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Personnel, Joint Commission Coordinator, Medical Records, Quality Improvement personnel, Risk Manager, Legal Counsel.

Faculty
Laura A. Dixon, BS, JD, RN, CPHRM has served as the director of risk management and patient safety for the Colorado Region of Kaiser Permanente. Prior to joining Kaiser, she served as the Director of Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020. In her role, she provided patient safety and risk management consultation and training to facilities, practitioners, and staff in multiple states. 

Laura has more than 20 years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services, and pain management. Prior to joining COPIC, she served as the western region Director of Patient Safety and Risk Management for The Doctors Company in Napa, California. In this capacity, she provided patient safety and risk management consultation to the physicians and staff for the western United States. 

As a registered nurse and attorney, Laura holds a Bachelor of Science degree from Regis University, RECEP of Denver, a Doctor of Jurisprudence degree from Drake University College of Law, Des Moines, Iowa, and a Registered Nurse Diploma from Saint Luke’s School Professional Nursing, Cedar Rapids, Iowa. She is licensed to practice law in Colorado and California.
This speaker has no real or perceived conflicts of interest that relate to this presentation.

Registration Fee
$175 $150 for AHA Member Hospital Employees
AHA educational events are developed and provided for member hospitals and their employees. 
Not sure if your hospital is a member? CLICK HERE for a list of member hospitals.


How to Register
Employees of AHA member hospitals are able to log into the AHA website and register online. If you have never logged into the AHA website, please select "forgot password?" under the sign in box to set up a password for your email address that AHA has on file with your record.

Need help logging in? Please contact Laura Whitaker at (501) 224-7878 or lwhitaker@arkhospitals.org.

If you are not an employee of an AHA member hospital and would like to inquire about attendance, please contact Lyndsey Dumas, VP of Education, by email (ldumas@arkhospitals.org). Additional fees may apply if attendance is approved.


When: 08/29/2026, 09:00 AM - 10:30 AM
Where: WEBINAR

What Happened? Patient Safety Case Studies

What Happened? Patient Safety Case Studies



Risk Management Tips Through Case Studies 
This program will address common patient safety events that lead to patient harm. The session will discuss medical errors and the importance of a culture of safety.

Patient care errors typically result from human and process errors. This program will cover the diverse types of harm and common error-prone situations.

The session will cover five patient care cases including patient safety and risk management suggestions as applicable to the Centers for Medicare & Medicaid Services (CMS) Conditions of Participation (CoPs).
 
Objectives
  • Discuss data and statistics, including annual costs, regarding medical harm.
  • Recall the basic definitions of errors, adverse events, and negligence.
  • Describe patient safety and risk management techniques to identify and prevent recurrence of adverse events.

Who Should Attend
Chief Medical Officer, Chief Nursing Officer, Compliance Officer, Emergency Department Personnel, Joint Commission Coordinator, Medical Records, Quality Improvement personnel, Risk Manager, Legal Counsel.

Faculty
Laura A. Dixon, BS, JD, RN, CPHRM has served as the director of risk management and patient safety for the Colorado Region of Kaiser Permanente. Prior to joining Kaiser, she served as the Director of Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020. In her role, she provided patient safety and risk management consultation and training to facilities, practitioners, and staff in multiple states. 

Laura has more than 20 years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services, and pain management. Prior to joining COPIC, she served as the western region Director of Patient Safety and Risk Management for The Doctors Company in Napa, California. In this capacity, she provided patient safety and risk management consultation to the physicians and staff for the western United States. 

As a registered nurse and attorney, Laura holds a Bachelor of Science degree from Regis University, RECEP of Denver, a Doctor of Jurisprudence degree from Drake University College of Law, Des Moines, Iowa, and a Registered Nurse Diploma from Saint Luke’s School Professional Nursing, Cedar Rapids, Iowa. She is licensed to practice law in Colorado and California.
This speaker has no real or perceived conflicts of interest that relate to this presentation.

Registration Fee
$175 $150 for AHA Member Hospital Employees
AHA educational events are developed and provided for member hospitals and their employees. 
Not sure if your hospital is a member? CLICK HERE for a list of member hospitals.


How to Register
Employees of AHA member hospitals are able to log into the AHA website and register online. If you have never logged into the AHA website, please select "forgot password?" under the sign in box to set up a password for your email address that AHA has on file with your record.

Need help logging in? Please contact Laura Whitaker at (501) 224-7878 or lwhitaker@arkhospitals.org.

If you are not an employee of an AHA member hospital and would like to inquire about attendance, please contact Lyndsey Dumas, VP of Education, by email (ldumas@arkhospitals.org). Additional fees may apply if attendance is approved.
When
8/29/2026 9:00 AM - 10:30 AM
Where
WEBINAR